Source: Gartner, Magic Quadrant for Field Service Management, September 2017
Our digital companion provides step-by-step guidance to technicians throughout their inspection process. No task is forgotten onsite. Field technicians save time with automated close-out reports.
Asset owner/operator and services companies get standardized results across all their contractors and employees. They can easily create, deploy and track their procedures.
Analytics & Visibility
Through the web portal, all stakeholders get a centralized view showing the jobs in progress and performance metrics. They get better metrics on the real cost and can recognize revenue faster.
Digital leaders create better financial performances and increased operational efficiency
Reshaping how you make inspections
The era of pen and paper is over. Make your field workers happier, more productive and get unprecedented visibility into field operations, anywhere, anytime.
An app creator that lets you build your own inspection procedures and workflows. Accessible anywhere, anytime from the web. You start from scratch, from a template or you buy a ready-to-go procedure on the marketplace, the web portal has everything you need.
Dispatch a pre-populated work order to the right technician with the right procedure. Your schedule doesn't allow for a dispatch planned in advance? No problem, simply make the procedures available and the tech will pick the right one for the job onsite. One of the procedure has been updated, publish it on the web portal and all your users will get the latest version instantaneously.
Thanks to this digital companion, field technicians have all the information they need at hand. Be it a health and safety requirements list or a complete inspection procedure, the digital
Whenever a screen capture or data file has to be retrieved from a third-party unit, simply use the wireless dongle to establish the connection. Send/receive files and keep everything digitally stored in a structured way.
As data is collected digitally, generating the final close-out report is as simple as a click. The report and data can be sent to an email inbox, cloud storage or
Get an overview of the job progress, technician performance and conformity ratio. Customize the dashboard to your own needs
Because working in silos is a thing of the past, leverage our API and ready-to-use connectors to further automate your process.
An End-to-End Solution
From field data to analytics
Web Portal Features
Accessible anytime, anywhere from the web.
Provide data mapping, performance analysis and job progress status. A single place to get a centralized view.
App & Process Creator
Easily create your own inspection procedure and reporting template from scratch or from a model.
Connect and Automate
Leverage our API to connect with
Buy and sell field proven inspection procedures. Each one is reviewed and authenticated by us.
Manage & Dispatch
Create groups, manage permission levels and dispatch your work orders.
Mobile App Features
Online or offline, your digital companion is always on.
Runs on iOS, Android and Windows. Online, offline, anywhere, anytime.
Natively supports audio, photo and video captures.
Creates your own formulas, conditional
NFC - QR - Barcode
Minimize any text entry by leveraging our NFC, QR and barcode scanning capabilities.
In addition to the web portal, results can be shared via email and other systems like Box, SharePoint, Google Drive, etc.
IT'S NOT "CAN YOU AFFORD IT" - IT'S "CAN YOU AFFORD NOT TO"?
A package to ensure your success
- Initial mandatory training
- System installation and configuration
- On-premise or cloud-based configuration
Pay as you go
Flex pricing adapted to your context
- Create your own digital processes and procedures
- Pay only when a report is submitted
- No extra fees to add new users
Hero services on-demand
- Process review and optimization
- Report customization
- Group and one-to-one training
- Project management and hand-off